Returns and Refunds
Made especially for you
Personalised by nature. Protected when something isn’t right.
Every order is checked before it leaves us. Because our pieces are made to order, they cannot normally be returned if you simply change your mind. If an item is faulty, damaged, incorrect or not as described, please contact us and we will put it right.
At a glance
Personalised and made-to-order pieces cannot normally be returned or refunded once production has begun.
Tell us as soon as possible. We will review the issue and arrange an appropriate replacement or refund at no additional cost.
Please check your preview carefully. If we have made the item exactly as approved, we cannot normally offer a free replacement or refund.
How we’ll help
Contact us with your order number and a short description of the problem.
If possible, include photographs of the item and its packaging so we can understand the issue quickly.
We will confirm the next step, including whether a return is needed, and arrange the appropriate remedy.
If you notice a mistake or wish to cancel, contact us immediately. We will do our best to help if production has not started, but changes or cancellations cannot be guaranteed once your personalised item is being made.
Do not send an item back before contacting us. If a return is required for a faulty or incorrect item, we will explain the process and cover reasonable return costs. Approved refunds are issued to the original payment method.